FAQ
Answers to frequently asked questions.
23 articles
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What is Blue dot?Real-Time Indoor Positioning, No App Required
Indoor Position RequirementsAn indoor positioning system (IPS) can be thought of as a global positioning system (GPS) for indoor spaces. Using a variety of methods, these systems can determine the precise location…
How do I export the map?Learn about the ways that you can export your map.
How do I add another language to my map?
How can I update where a location is?
How do I access a venue?
What are the image requirements for logos?
How soon will my changes be live?
How do I close a connection for maintenance?
My Changes Aren't Showing
How do I get the name of the location to appear on the polygon?
How can I keep my path straight?
How do I update the hours for a location?
How do I update the hours of operation for a venue?
Can I see a larger view of the 3D Renderer?
How do I remove or change a logo?
There is a logo and a text name showing on my polygon
Logo still shows on a location that has been removed
Can I display two locations names on a polygon?
How do I set up two-factor / multi-factor authentication(2FA / MFA)?
Why doesn't a tenant show in focus mode?