Available with any of the following product, except where noted:
All Mappedin Enterprise products
All Mappedin Self-Service plans
If you have any questions or technical issues while using Mappedin, there are different channels available depending on your product. If you're having trouble logging into your Mappedin account, please reach out to our Support team.
All Mappedin users can access how-to guides, reference docs, and troubleshooting steps in Mappedin's Help Center. Users can also ask questions, find answers, and engage with professionals in the Mappedin Developer Community.
Support
| Free | Plus | Pro | Enterprise |
Help articles | X | X | X | X |
Email support | X | X | X | X |
Developer community | X | X | X | X |
Developer documentation | X | X | X | X |
SDK support |
|
| X | X |
Chat support |
|
|
| X |
Dedicated success team |
|
|
| X |
SLAs |
|
|
| X |
Before you get started
Before getting started, do note the following:
Currently, chat and email support are only available in English.
When submitting a ticket, there are several steps you can take to help ensure that your issue is resolved efficiently:
Be specific: if a ticket reads “my map isn’t working,” support specialists cannot investigate the issue until they know which specific map isn’t working, or what you're seeing on your end that is different from the expected behavior.
Include links: If there's a specific part of the map you're referring to, you can guide the specialist to the relevant map by including URLs in your ticket.
Clarify with visuals and activity logs: it can be hard to describe an issue with words, particularly if it’s only happening on your browser, your device, or your office network. It's helpful to include screenshots, videos, or GIFs in your ticket when possible.
Mappedin Free, Plus, and Pro Subscription
If you're using Mappedin's subscriptions based tools, you can access the Knowledge Base, Support, and community.
In your Mappedin account, at the lower right, click the question help icon.
Utilize the dropdown menu with the available selections.
If there is an answer available, it will appear in the dialog box. To display additional resources, click Tutorials and Guides.
If there is no answer available, a list of help results displaying articles from the Knowledge Base will appear.
Mappedin Enterprise and Custom Products
If you're using Mappedin's Enterprise Products, you can access the Knowledge Base, Support, community and have access to our 24/7 Customer Success team via email and chat.
In your Mappedin CMS account, at the lower left, click the chat bubble.
Utilize the menu with the available selections.
If there is an answer available, it will appear in the dialog box. To display additional resources, click Tutorials and Guides.
If there is no answer available, a list of help results displaying articles from the Knowledge Base will appear.
Access your Ticket Portal to see any open tickets, status, and next steps.